1. Introduction

Biohax LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

Personal Information

When you create an account or make a purchase, we may collect:

→Name and contact information (email, phone, shipping address)
→Payment information (processed securely through third-party providers)
→Account credentials (username, password)
→Supplement preferences and custom pod configurations
→Health-related information you choose to provide (optional)

Automatically Collected Information

When you visit our website, we automatically collect:

→IP address and device information
→Browser type and version
→Pages visited and time spent on pages
→Referring website and exit pages
→Clickstream data and usage patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

3. How We Use Your Information

We use collected information for:

✓Processing and fulfilling orders and subscriptions
✓Managing your account and providing customer support
✓Personalizing your experience and custom pod recommendations
✓Sending transactional emails (order confirmations, shipping updates)
✓Sending marketing communications (with your consent)
✓Analyzing usage patterns to improve our Service
✓Preventing fraud and ensuring security
✓Complying with legal obligations

4. Health Information (EET™ Services)

When EET™ Guided services become available, we may collect epigenetic and biomarker data through at-home testing kits. This sensitive health information will be:

→Collected only with your explicit consent
→Used solely for personalized nutrition recommendations
→Protected with enhanced security measures
→Not sold or shared with third parties for marketing purposes
→Stored separately from general account data

Note: EET™ health data handling will comply with HIPAA and other applicable health privacy regulations. Detailed consent will be obtained before collection.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

Service Providers

Third-party vendors who perform services on our behalf (payment processing, shipping, analytics, marketing). These providers are contractually obligated to protect your information.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements

When required by law, to comply with legal process, enforce our policies, or protect rights and safety.

With Your Consent

Any other disclosure will be made only with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

→Encryption of data in transit and at rest (SSL/TLS)
→Secure payment processing through PCI-compliant providers
→Regular security audits and vulnerability assessments
→Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

→Access: Request a copy of your personal information
→Correction: Request correction of inaccurate information
→Deletion: Request deletion of your information
→Opt-Out: Unsubscribe from marketing communications
→Portability: Request transfer of your data
→Object: Object to processing of your information

To exercise these rights, email us at support@biohax.com

8. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other information. You can opt out at any time by:

→Clicking "unsubscribe" in any marketing email
→Adjusting preferences in your account settings
→Contacting support@biohax.com

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Users

Our Service is operated in the United States. If you access our Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our Service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

Email: support@biohax.com

Business Name: Biohax LLC